David Manks Psychology is committed to providing safe, respectful and effective care. If something is not right, we want to know, so we can put it right and improve. You have the right to raise a concern, and doing so will not affect the quality of the care you receive.

In most cases, the quickest way to resolve a concern is to raise it directly with David Manks. You can do this in person, by telephone on 03 5222 4212, or in writing to admin@davidmankspsychology.com.au. We will acknowledge your concern within 3 business days and aim to discuss and resolve it with you within 14 business days. If it takes longer, we will keep you informed.

If your concern is not resolved, or you would prefer to raise it with someone independent, you can contact:

We record concerns and complaints, the steps taken and the outcome, and we use what we learn to improve the practice. Complaint records are kept securely and separately from your clinical record and are handled in accordance with our Privacy Policy.

You are welcome to bring a support person with you or to ask someone to raise a concern on your behalf with your written authority. If you need an interpreter or any other assistance to make a complaint, please let us know, and we will help arrange it.